FAQ - Rental Returns

1. How do I return my books when I'm done with them?

Simply place your book(s) inside a secured package, and drop the package off at the nearest United States Post Office or blue Post Office drop box. Click here to find the location nearest you: www.usps.com and choose "Find Locations". This is the only acceptable way to return books. It insures that your books are returned to the correct warehouse located in Lincoln, NE, with definitive tracking. Even if you are returning a book early because of a dropped class or any other reason, we'll provide you with the prepaid USPS shipping label to get it back to us correctly (simply access this label inside your customer account). It's one more thing we do to make the textbook rental process as painless as possible. When we receive your textbooks, your account will be updated to show the books were returned and you'll receive a confirmation email. This return process completes the rental cycle and clears your account.

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2. What do I do if I lost the return mailer?

Fortunately, textbooks may also be returned with a printed return label from your online account. Once you've logged in online, click on "My Account" and then the "Return My Books" button. After selecting the appropriate reason for returning your books, click on the "Print Off Return Label" button. You will need to print the label that pops up on your screen.

After printing the label, place your individually wrapped books in a box with some sort of packing material. (Newspaper works great!) Tape the label on the outside of the box. The package can then be dropped off at a United States Postal Service (USPS) drop box or store.

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3. What if my books don't all fit in one package?

You can print another return label from your online account for a second return package. Once you've logged in online, click on "My Account" and then the "Return My Books" button. After selecting the appropriate reason for returning your book(s), click on the "Print Off Return Label" button. You will need to print the label that pops on your screen.

After printing the label, place your leftover books in another box with some sort of packing material. (Newspaper works great!) Tape the printed label on the outside of the box. Both packages can then be dropped off at a United States Postal Service (USPS) drop box or store.

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4. What if you don’t receive my books by their due date?

We realize the end of a semester can get a little crazy. All rentals have a 15-day grace period. As long as your textbooks are received in our warehouse 15 days after your due date, no fees will be charged.

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5. What if I need to keep my book longer than the rental period?

Our rental periods should provide ample time for you to complete your classes. However, if you find yourself needing to extend your rental period or re-rent the book altogether, simply access your account and select the book(s) you wish to extend or re-rent. You will be led to several options prior to checkout. You can extend 15 or 30 days, or re-rent the book all together at a stellar discount.

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6. What if I want to keep my book after I've rented it?

In order to keep your book, you will need to pay the difference of what you already paid to rent the book, and the book’s current market value. To do so, simply access your account and select the book(s) you wish to buy. After clicking the "Buy Checked" button, you will be taken through the checkout process. Your account will then be updated to display a "purchased" status.

If you would like to purchase your book but don’t have all the money upfront to do so, you may pay a smaller amount to extend the rental for 15 days. You can continue doing this until you reach the purchase price for your books.

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7. I lost one of my books — what do I do?

In order to clear your account, you can contact our Customer Reps and pay the buyout fee for the book OR you can send a replacement copy of the book.

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Renting textbooks helps keep prices
low for future students

You may not know this, but rental improves the bookstore's planning processes by keeping used books in our local ecosystem. This keeps stocking and distribution costs down, and provides more used books for our student body. When you rent, you not only save money for yourself, but for the students who will take your class in the coming semesters. This means a lot, and we sincerely thank you.

FAQ'S

1. How do I track my books?
Log in to your account by clicking here. Once inside, you'll see your current textbook rentals listed along with a yellow box that says "track". Click there to view the tracking number and track your book(s). Note: not all books will have a tracking number, but most do and tracking numbers are loaded into your account as they become available.
2. How do I return my books?
Each time you rent textbooks from Missouri State Bookstore, you'll receive a bubble envelope with a prepaid USPS label attached to the outside. When you're done with your books, simply place them inside the return envelope and drop the package off at the nearest USPS drop box or Post Office. You may also print a return label from your online account. Both shipping methods are completely prepaid and will insure your books arrive at the correct facility.
3. Can I write or highlight in my books?
You certainly can. Just remember that future students will rent the same book after you, so try to be respectful.
4. How long will it take to get my books?
It depends on the shipping method you choose. We offer free shipping anywhere in the contiguous US which can take 7-14 business days. If you choose expedited shipping you can expect your order in about a week (5-8 business days). Remember, we offer a 21 day no-hassle money-back guarantee if you drop your class, order the wrong book, or just plain change your mind. You won't even pay for shipping.
5. Can I purchase my book after I rent it?
Yes, you can. You're only charged the difference between what you already paid to rent the book, and the value of the book at the time you initially rented. This is what makes renting textbooks so cool; it saves you money, while still allowing you to purchase the book if you'd like to. If you decide to keep a book, simply log in to your customer account, choose to purchase your book, and it will walk you through the checkout process.
6. Are there late fees?
We will do our best to make returning your book(s) simple and easy. As stated above, we even provide the return package with a prepaid label already attached. If however, books are not returned at the end of the rental period (and after the grace period), as specified in the rental agreement, the renter will be notified via email that their card will be charged for a 15 day extension of their book(s). If the book is not returned by the end of the 15 days the next charge will be for the purchase price of the book, which is: Market Value of Book at time of Rental - (Rental Fee + Extension) = Purchase Price of Book. We do work very hard to resolve every return discrepancy amicably. We want our customers to be happy and continue to rent textbooks throughout their college careers.